Delivery Information

 

ROYAL MAIL TRACKED 24 - £3.20

Please allow 1-2 working days.

Please note that 24 hour delivery is advised by Royal Mail during normal business days.

ROYAL MAIL TRACKED 48 - £2.60

Please allow 2-4 working days.

Please note that 48 hour delivery is advised by Royal Mail during normal business days.

ROYAL MAIL NEXT DAY DELIVERY BEFORE 1pm - £8.10*

*Order by 12pm (Monday to Friday) for Royal Mail Next Day Delivery (working day)

Orders placed following 12pm will be sent the following business day.

INTERNATIONAL DELIVERY - Royal Mail - Tracked and Signed for* - £10.00**

*Please note some countries only allow tracked or signed for. In this instance your parcel will be sent signed for.

**The customer is responsible for any customs related impart duty and VAT charges for their order. Please check with your local authority before purchasing if you are unsure whether your country is subject to charges.

Europe Tracked and Signed For - 3 - 7 Days*

Please note delivery times are advised by Royal Mail during normal business days.

**The customer is responsible for any customs related impart duty and VAT charges for their order. Please check with your local authority before purchasing if you are unsure whether your country is subject to charges.

Rest of the World Tracked and Signed for - 5 - 10 Days

Please note delivery times are advised by Royal Mail during normal business days.

**The customer is responsible for any customs related impart duty and VAT charges for their order. Please check with your local authority before purchasing if you are unsure whether your country is subject to charges.

Once your order has been processed it will be collected from Cartilage Cartel HQ by Royal Mail. At this point your order becomes the courier's responsibility. Royal Mail will update the tracking information accordingly. If you require your tracking information to be sent to you the team will happily provide this for you but please note we can’t see any more information than is provided by Royal Mail.

Please ensure your shipping address is correct as once your order has been dispatched to Royal Mail we are unable to alter the address. Cartilage Cartel can not be held responsible for any misplaced orders due to this information being incorrect.

Please note Royal mail does not class an order as lost until 20 business days after it has been collected from Cartilage Cartel. We are unable to resend your order or class it as lost until after this period has passed. If by then the tracking information hasn’t been updated we will of course resolve this for you.