Orders placed by 12.30pm Monday - Saturday are shipped same day for all delivery options. If your order is placed using Royal Mail 24 Hour Guarenteed, your order will arrive the next day when placed before 12.30pm. Royal Mail first class usuaully takes 1-2 days but we advise you check for any postal delays in your area using this link: https://personal.help.royalmail.com/app/answers/detail/a_id/12556.
Tracking is only available on Royal Mail 24 hour guaranteed delivery or international shipments. You can track your order by logging in to your account or via the link in your confirmation email. If you are unable to locate your tracking number, please contact customerservice@cartilagecartel.com and we can provide the necessary information to you.
We offer european and international shipping to most countries. If your posting address is not accepted at checkout, please contact the team on customerservice@cartilagecartel.com. Please kindly note, Cartilage Cartel is not liable for any local custom or duty fees.
We only offer returns on our un-pierced products such as ear cuffs and storage cases. Earrings are classed as an intimate item and therefore are non returnable. If you wish to return your item, please ensure the item is returned in the correct packaging and in the same condition it was delivered. To arrange a return, please contact customerservice@cartilagecartel.com
In the unlikely event that your order arrives damaged or you receive the incorrect item, please notify us within 7 days to arrange a replacement. Our team can arrange a free post address label for you to return the items if you contcat us via customerservice@cartilagecartel.com
Packaging & Gifting
Each order is carefully packaged by our team and packaging will depend on your order. All huggies, stacking sets and delicate designs come in our luxury gift boxes. Hardwearing individual items such as studs or clicker hoops will arrive in a pouch placed within a pillow case box. If you require a box please contact our team customerservice@cartilagecartel.com or your order is a gift you may consider our Luxury Gift Wrap Service.
Our luxury gift wrap service includes a Cartilage Cartel branded gift bag, a luxury box hand tied in our branded ribbon and a complimentary polishing cloth to keep your designs looking immaculate. Find out more here:
Add a little sparkle to their day with a CC e-voucher. Perfect if you are struggling to choose a gift for a friend or loved one.
All huggies and delicate designs are sent in our luxury gift boxes. If you do not require a box with your order, please add a note to your order or email us customerservice@cartilagecartel.com
Offers & Rewards
The easiest way to get a discount code to use on Cartilagecartel.com is by subscribing to our mailing list: Once you sign up, you will receive a discount code directly to your inbox. All orders come with a next order 10% discount code and future orders come with other treats and suprises. To ensure you don't miss out, check all documents and POS that arrives with your order.
Simply enter your discount code at checkout and the discount will be applied to your order total.
Codes cannot be used in conjunction with other codes, only one can be used at a time. Codes cannot be used on certain products such as our limited edition Christmas Products and Gift Vouchers. Always check the T&Cs on the product page. If you are still struggling to apply your code, please contact us customerservice@cartilagecartel.com
Every 100 points you earn will give you £1 towards your purchases. Alongside earning points to spend on Cartilagecartel.com, each time you refer a friend you can receive a £5 off voucher for you and your friend! It's super easy to join Cartilage Cartel rewards. Simply head to our website and click on the Rewards pop up located in the bottom right of your screen or send us an email customerservice@cartilagecartel.com
